Link4 Hiring! Full Time Customer Relationship Executive in Federal Territory - Ricebowl

Key Responsibilities

• Act as the primary relationship manager for Link4's customers in Malaysia.
• Conduct regular customer meetings and check-ins.
• Build and maintain strong relationships with customers and key stakeholders.
• Support customer retention, renewals, and overall customer satisfaction.
• Identify upsell opportunities within existing customer accounts, including training, consulting and professional services.
• Generate customer referrals and introductions. 
• Escalate customer concerns and coordinate with internal teams to ensure timely resolution.
• Maintain regular communication with customers and provide feedback to management.
• Represent Link4 at customer meetings and industry events when required.
• Prepare monthly customer activity and relationship reports.

Qualifications & Requirements

Must-Have

• 2–5 years of experience in customer service, account management, client relations, business development, or a customer-facing role.
• Strong verbal and written communication skills in English.
• Strong interpersonal and relationship-building skills.
• Comfortable engaging with stakeholders at different levels within Link4.
• Professional presentation and communication skills.
• Strong organizational and time management skills.
• Self-motivated, proactive, and able to work independently.
• Willingness to travel within Malaysia for customer meetings when required.
• Fluent in Mandarin & English is a MUST.