- MacPherson Road Kallang Way Southeast (Singapore) Singapore
CUBE PAYMENT SERVICES PTE. LTD.(CUBEPAY) Hiring! Full Time Customer Care Assistant in Southeast (Singapore), Earn up to SGD 2,400 - Ricebowl
Customer Care Assistant
CUBE PAYMENT SERVICES PTE. LTD.(CUBEPAY)
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Working Location
Job Description
Responsibilities
Key Responsibilities
Attend to merchant enquiries via phone, email, and live chat
Provide basic troubleshooting support for payment terminals
Coordinate with field technicians for onsite service arrangements when required
Update and maintain customer cases, job status, and service records in the system
Perform administrative tasks and data entry, ensuring accuracy and completeness
Handle customer issues and complaints, providing appropriate solutions and follow-up
Follow up with customers to ensure issues are properly resolved
Escalate complex or unresolved cases to the team lead with relevant background information
Maintain proper documentation of all interactions, actions taken, and outcomes in the CRM/helpdesk system
Follow established communication procedures, service guidelines, and internal processes
Take ownership of assigned cases and ensure timely closure
Requirements
Customer service experience preferred (call centre / support environment is an advantage)
Good communication skills and a customer-oriented mindset
Comfortable handling a high volume of paperwork, case updates, and data entry
Able to multitask and work under pressure in a structured environment
Basic computer knowledge (Microsoft Word / Excel)
Responsible, detail-oriented, and willing to learn
Able to work independently and as part of a team
Working Hours
Monday - Friday: 1:00 PM - 10:00 PM
Alternate Saturday required
Sunday is a fixed off day
One additional weekday off will be provided
Training Period:
Approximately 6 weeks
Working hours during the training period may differ
Compensation
Compensation will be assessed based on relevant experience, skills, and alignment with role requirements, in line with company guidelines.
If you are patient, detail-oriented, and comfortable handling both customer interactions and administrative work, we welcome your application.
Apply through the link below to join CubePay.
*************
Attend to merchant enquiries via phone, email, and live chat
Provide basic troubleshooting support for payment terminals
Coordinate with field technicians for onsite service arrangements when required
Update and maintain customer cases, job status, and service records in the system
Perform administrative tasks and data entry, ensuring accuracy and completeness
Handle customer issues and complaints, providing appropriate solutions and follow-up
Follow up with customers to ensure issues are properly resolved
Escalate complex or unresolved cases to the team lead with relevant background information
Maintain proper documentation of all interactions, actions taken, and outcomes in the CRM/helpdesk system
Follow established communication procedures, service guidelines, and internal processes
Take ownership of assigned cases and ensure timely closure
Requirements
Customer service experience preferred (call centre / support environment is an advantage)
Good communication skills and a customer-oriented mindset
Comfortable handling a high volume of paperwork, case updates, and data entry
Able to multitask and work under pressure in a structured environment
Basic computer knowledge (Microsoft Word / Excel)
Responsible, detail-oriented, and willing to learn
Able to work independently and as part of a team
Working Hours
Monday - Friday: 1:00 PM - 10:00 PM
Alternate Saturday required
Sunday is a fixed off day
One additional weekday off will be provided
Training Period:
Approximately 6 weeks
Working hours during the training period may differ
Compensation
Compensation will be assessed based on relevant experience, skills, and alignment with role requirements, in line with company guidelines.
If you are patient, detail-oriented, and comfortable handling both customer interactions and administrative work, we welcome your application.
Apply through the link below to join CubePay.
*************
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