Amas Organisation Hiring! Full Time Customer Support Officer in Central Region (Singapore), Earn up to SGD 4,400 - Ricebowl

We are looking for a friendly, energetic and motivated Customer Support Officer to join our growing team. You will be the voice and face of our brand - helping customers feel heard, valued, and taken care of. If you love solving problems and talking to people, THIS ROLE IS FOR YOU !

What you’ll be doin

• Handle customer enquiries - Respond to questions, complaints, and feedback via chat, email, or phone in a timely and friendly manner.
• Resolve issues and escalate when needed - Troubleshoot problems and work with internal teams to get customers the right help fast.
• Record and track interactions - Log customer cases accurately in our CRM system and follow up to ensure resolution.
• Build customer relationships - Go the extra mile to make customers feel appreciated and keep them coming back.
• Share feedback and insights - Spot recurring issues and pass insights to the team to improve our products and processes.

What we’re looking for

• Diploma or degree in any field.
• Experience in customer service is an advantage.
• Good communicator - Clear, friendly, and professional in speech and writing.
• Patient and empathetic - Stays calm and kind, even with difficult customers.
• Fast learner - Picks up new tools and processes quickly.
• Team player - Works well with others and shares information openly.
• Tech comfortable - Comfortable with basic digital tools and apps.
• Fresh Graduate and Mid-Career switch are welcome to apply too !!

Pay: $2,600.00 - $4,400.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Professional development

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person