Salesforce Administrator

Location: Kuala Lumpur, Malaysia
Work Mode: Hybrid

Employment type: Permanent

Our client is a global technology service provider that helps organizations succeed in a digital-first world. They have a worldwide presence with over 100 offices and more than 7,000 employees across 30 territories, serving over 10,000 customers.

We are seeking a skilled Salesforce Administrator to bridge the gap between business requirements and technical execution. This consultative role involves close collaboration with our Salesforce Technical Developer to maintain the health of our ecosystem and re-engineer business processes. As a primary Product Advocate, you will ensure our organization leverages the latest Salesforce innovations to stay ahead of the curve.

Responsibilities

• Conduct discovery sessions with Business Owners to translate pain points into Functional Requirement Documents (FRD) and User Stories.
• Map AS-IS and TO-BE business processes to ensure Salesforce configurations align with industry best practices.
• Monitor Salesforce Seasonal Releases to identify new features and functionalities.
• Conduct feasibility studies and impact assessments on adopting new features to enhance CRM business processes.
• Present value propositions to management on how new features can drive efficiency and create business value.
• Advance-level configuration of Salesforce Flow, Validation Rules, and Custom Metadata.
• Manage a complex, multi-country security model including Roles, Profiles, Permission Sets, and Sharing Rules.
• Oversee data governance, data quality controls, and change management.
• Act as the primary bridge between local end-users, local admins, and technical development teams.
• Lead the User Acceptance Testing (UAT) process and own the end-to-end release management cycle.
• Create high-quality training documentation and deliver workshops for new feature rollouts.

Requirements

Must-have:

• Degree in Information Technology, Computer Science, Business, or equivalent.
• Salesforce Certified Administrator.
• 3+ years in Salesforce Administration.
• 2 years in a Functional Analyst role.
• Proven track record of successfully implementing new Salesforce features from seasonal releases.
• Expertise in Flow Builder and Sales Cloud.
• Experience with Sales Einstein.

Nice-to-have:

• Salesforce Certified Business Analyst or Sales Cloud Consultant.

Why Join Us

• Join our team to play a pivotal role in transforming business processes and driving innovation.
• We offer a dynamic work environment where you can leverage your skills to make a significant impact, stay at the forefront of Salesforce technology, and grow your career with us.