- Hong Kong Hong Kong
Rand Technology (Hong Kong) Limited Hiring! Full Time IT Support Specialist in Hong Kong - Ricebowl
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Job Description
Responsibilities
Essential Functions
Serve as the first point of contact for onsite IT support requests, resolving Level technical issues in a timely manner.
Troubleshoot basic network connectivity issues including Wi-Fi, wired connections, and VPN, escalating to senior infrastructure staff for complex or site-level issues.
Assist with onsite network hardware tasks such as cable management, switch port identification, and access point connectivity checks under the direction of the remote IT team.
Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
Provide support for internal applications.
Assist with user account setup, access management, and password resets.
Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
Coordinate with remote IT teams or senior administrators to escalate infrastructure or security-related issues.
Ensure a high-quality onsite support experience for employees and visitors.
Core Compentencies
Strong knowledge of Windows operating systems and end-user troubleshooting
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting in an enterprise environment
Ability to identify and escalate network connectivity issues, with familiarity reading basic network diagrams and understanding site topology
Hands-on experience supporting Microsoft 365 applications and services
Familiarity with Entra ID (Azure Active Directory) and identity/access workflows
Excellent customer service and interpersonal communication skills
Ability to manage multiple tickets and prioritize effectively in a busy onsite environment
Experience with device setup, imaging, and basic endpoint management
Detail-oriented with strong documentation and follow-through habits
Comfortable working independently while collaborating with distributed IT teams
Professional, dependable, and proactive approach to problem-solving
Education and/or Experience & Physical Requirements
Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience).
1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
Experience supporting Windows environments and Microsoft-based enterprise tools required.
Familiarity with Microsoft 365 administration and Entra ID is strongly preferred.
Ability to lift and move IT equipment up to approximately 25–50 pounds as needed.
Must be able to work full-time on-site in Amsterdam.
Ability to sit, stand, and work at a computer for extended periods.
Full-time
Serve as the first point of contact for onsite IT support requests, resolving Level technical issues in a timely manner.
Troubleshoot basic network connectivity issues including Wi-Fi, wired connections, and VPN, escalating to senior infrastructure staff for complex or site-level issues.
Assist with onsite network hardware tasks such as cable management, switch port identification, and access point connectivity checks under the direction of the remote IT team.
Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
Provide support for internal applications.
Assist with user account setup, access management, and password resets.
Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
Coordinate with remote IT teams or senior administrators to escalate infrastructure or security-related issues.
Ensure a high-quality onsite support experience for employees and visitors.
Core Compentencies
Strong knowledge of Windows operating systems and end-user troubleshooting
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting in an enterprise environment
Ability to identify and escalate network connectivity issues, with familiarity reading basic network diagrams and understanding site topology
Hands-on experience supporting Microsoft 365 applications and services
Familiarity with Entra ID (Azure Active Directory) and identity/access workflows
Excellent customer service and interpersonal communication skills
Ability to manage multiple tickets and prioritize effectively in a busy onsite environment
Experience with device setup, imaging, and basic endpoint management
Detail-oriented with strong documentation and follow-through habits
Comfortable working independently while collaborating with distributed IT teams
Professional, dependable, and proactive approach to problem-solving
Education and/or Experience & Physical Requirements
Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience).
1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
Experience supporting Windows environments and Microsoft-based enterprise tools required.
Familiarity with Microsoft 365 administration and Entra ID is strongly preferred.
Ability to lift and move IT equipment up to approximately 25–50 pounds as needed.
Must be able to work full-time on-site in Amsterdam.
Ability to sit, stand, and work at a computer for extended periods.
Full-time
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