Full Time IT Service Delivery Engineer Jobs, in Sompo Insurance (Hong Kong) Company Limited - Ricebowl

Sompo Insurance (Hong Kong) Ltd. (SHK), is part of Sompo International Holdings. Collectively, the companies are under the global extension of the Sompo Holdings Group (Sompo Group) headquartered in Tokyo, Japan. With more than 70 years of trusted presence in Asia, our business spreads across 13 markets with over 4,500 employees in the region.
As a leading non-life insurance company globally, we have forged strategic partnerships to access a wider network of resources and distribution to provide the best solutions for our customers, while keeping up with the evolving trends of digitalization and innovation. The Sompo Group strives to contribute to the security, health and wellbeing of our stakeholders, customers, and society by providing more than just insurance.
The Group operates its business in 28 countries and regions worldwide, including the Americas, Europe, Asia, Oceania, Middle East, and Africa.
We are seeking an IT Service Delivery Engineer for maintaining system availability, resolving incidents, supporting infrastructure and applications, and coordinating with internal teams and vendors to ensure that IT services meet agreed service levels and support business operations effectively.

You will be expected to:
Monitor and maintain the availability and performance of IT systems, infrastructure, and applications

Perform system monitoring, health checks, and routine maintenance activities

Provide support for incidents, service requests, and operational issues

Investigate, troubleshoot, and resolve system and service issues in a timely manner

Manage incidents and service requests using the IT service management (ITSM) platform

Support system releases, deployments, production changes, upgrades, and infrastructure improvements

Participate in change management processes to minimize business disruption

Maintain accurate documentation of incidents, resolutions, system changes, and procedures

Collaborate with internal IT teams and external vendors to ensure smooth service delivery

Ensure IT services meet defined service level agreements (SLAs)

The right fit person will have/be:
Bachelor’s degree in Information Technology, Computer Science, or related disciplines

Min. 3 years of experience in IT operations, service delivery, or infrastructure/application support

Experience supporting enterprise applications and IT infrastructure environment and Change Management

Experience with ITSM tools and practice (e.g., Freshservice, ServiceNow, Jira Service Management, or similar)

Strong troubleshooting and technical problem-solving skills

Ability to work under pressure and manage incidents effectively

Strong communication and coordination skills with technical and non-technical stakeholders

Ability to work collaboratively with regional teams and external vendors

We offer hybrid work and competitive remuneration package commensurate with qualification and experience. Please send full resume with details of current and expected salary to HR Department by clicking "Quick Apply".
We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our 'Privacy Policy Statement' for recruitment purpose only. A copy of the statement is available on our website (*************). Applicants not hearing from us within 6 months may consider their applications unsuccessful.

Full-time