SEAX Global Hiring! Full Time Network Operations Engineer in - Ricebowl

Company Description

SEAX is a telecommunications network infrastructure owner, operator, developer with a core focus on Submarine cables. Headquartered in Singapore and operationally licensed in regional markets. Aims to be the preferred partner of choice for connectivity services in SEA market and beyond. We take pride in our strong teamwork and dynamic work culture.

We are hiring a Network Operation Engineer to be based in Singapore.

Key Responsibilities:

• Act as a 1st level one-stop-centre for all incoming customers’ complaint related to network

operations.

• To provide good customer relationship with excellent communication skills and pro-active

actions with customers via email and phone calls.

• Responsible for L1/L2/L3 network system support for SEAX Network Operations Centre.

• Perform 1st and 2nd level support with excellent diagnostic skill in within SLA.

• To operate, maintain and monitor primarily all SEAX network infrastructure system within

domain of NOC.

• To provide professional technical support, troubleshooting and maintenance of all remote sites.

• To provide comprehensive network performance report by weekly, monthly, and quarterly as

required.

• To provide 24/7 continuity of pending tasks to the next shift. Shall not leave the workplace

until a clear and concise understanding of handover has taken place.

• To ensure minimum downtime on all trouble tickets and to escalate the rectification process

to the field operation and related vendor.

• Lead fault escalation of field ops team, contractors, and vendors to deliver and/or attend to

network faults, passive fiber failures, fiber cuts etc and ensure the contractors/vendors meet

their SLA.

• Assist Planning and Project Team for new circuit/site requirement including site survey,

technical proposal, project commencement, circuit provisioning and network delivery to the

customer.

• Maintain accuracy of daily network record for circuit database, network diagram, circuit

configuration and equipment spare items.

• Responsible in managing internal and external stakeholders on daily network operations.

• Requires proactive communications, escalation of issues and management of stakeholders’

expectations.

• Technical resource pool to support project, migration, network improvements and other technical related requests within engineering team.

• Able to support Project & Operations team at site whenever required.

• Any other ad-hoc tasks as assigned by the Supervisor/Management.

Job Requirements:

• Candidate must possess at least a Diploma/Degree in Telecommunication/Computer

Science/Information Technology or equivalent.

• Entry level with at least 1 year of experience in Network Operations Centre (NOC) or related

IT support experiences.

• Domain experiences desired: Linux, DWDM, CCNA, DNS, TCP/IP.

• Must be able to work in rotating shifts when required.

• Required language(s): English (speak, read and write).

Fresh Graduates are welcome to apply! - Kindly email your resume directly to *************