Capgemini Hiring! Full Time Business Analyst in Federal Territory - Ricebowl

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

This role requires strong functional expertise, end-to-end business analysis capabilities, and the ability to lead complex change initiatives while engaging senior stakeholders.

Key Responsibilities

Business Analysis & Transformation Delivery

• Manage end-to-end business analysis activities across transformation programs, including requirements gathering, process mapping, and solution design.
• Collaborate with business, operations, and technology stakeholders to define and document functional and non-functional requirements.
• Translate business needs into actionable solutions that align with strategic objectives.
• Support implementation of change initiatives across banking environments, ensuring effective delivery and adoption.

Stakeholder Management & Communication

• Influence stakeholders to align on business goals, resolve conflicts, and drive consensus.
• Challenge and validate requirements and solution designs to ensure business value and feasibility.

Business Value & Strategy Execution

• Contribute to business case development, including benefits analysis and value realization tracking.
• Apply strong business acumen to ensure solutions deliver measurable business outcomes.
• Understand how design enablers support strategic business objectives and transformation goals.

Change Implementation & Delivery

• Support and manage the delivery of transformation initiatives across diverse stakeholder groups.
• Ensure smooth implementation of solutions into business operations, with a focus on user adoption and process optimization.
• Operate effectively in large, complex, and potentially global project environments (especially for senior roles).

Functional Domain Expertise (Mandatory – at least one of the following)

• Wealth Management, Private Banking, or Investment Banking
• Transaction Banking & Payments
• Digital Banking (Internet/Mobile Banking)
• AI-enabled solutions, automation, and process streamlining
• Customer onboarding journeys and account lifecycle management
• Life Insurance transformation initiatives
• Other banking and financial technology-related domains

Requirements

Core Skills

• Proven experience as an end-to-end Business Analyst within banking or financial services.
• Strong expertise in requirements gathering across business, operations, and technology domains.
• Excellent problem-solving and decision-making capabilities.
• Strong analytical mindset with the ability to structure complex problems into actionable insights.

Industry Knowledge

• Solid understanding of the financial services industry, with hands-on domain expertise in one or more key areas.
• Familiarity with regulatory, operational, and digital transformation trends in banking.

Stakeholder & Communication Skills

• Excellent communication, influencing, and negotiation skills.
• Ability to manage conflicting stakeholder priorities and drive alignment.
• Proven experience working with senior leadership and facilitating workshops.

Transformation Experience

• Experience in business case development and/or change implementation initiatives.
• Demonstrated track record of delivering transformation programs in banking environments.
• Exposure to large-scale, complex, and global projects (required for senior roles).

Language Requirements

• Strong command of English (mandatory)
• Proficiency in Mandarin and/or Cantonese:
• Ability to participate in meetings conducted in Mandarin/Cantonese is required
• Reading and writing capability is an added advantage

Preferred Experience

• Experience in AI, automation, or digital transformation initiatives
• Exposure to agile delivery environments
• Experience working across multiple geographies or global transformation programs

Key Competencies

• Business acumen and strategic thinking
• Stakeholder influence and leadership
• Problem-solving and critical thinking
• Adaptability in complex environments
• Strong interpersonal and communication skills

Required Skills & Experience

Core Skills

• Min experience of 7+ years in business analysis, change management, or product delivery roles
• Solid understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.)
• Experience translating business needs into user stories and acceptance criteria
• Strong stakeholder management and facilitation capabilities
• Analytical mindset with experience using data to drive decisions
• Proficiency in Cantonese and/or Mandarin is required for regular engagement with stakeholders and markets across Greater China and related regions.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.