CLPS Global Hiring! Full Time Application Support Specialist in - Ricebowl

Job Title: [D] RQ*************-055 - L2 Application Support

Location : DAH, Singapore

Duration: Long Term

Job Descriptio

n:

Job Role/L

evelRQ*************-055 - L2 Application Sup

portQuan

t

ity1Mandatory Sk

illsRequireme

nts:• At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Managem

ent.• Experience in application implementation projects in financial institutions would be advantage

ous.• Strong analytical and problem-solving ski

lls.• Ability to perform impact analysis in a structured man

ner.• Good verbal & written communication ski

lls.• Proactive and able to work independently and under press

ure.• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environ

ment
Mandatory Must-have Tech Skills / Frame

work:
Core technical competency must re

quire:• Basic knowledge on end-to-end web based application infrastr

ucture
Shift Timing (12-hour

shift)0800hr –

2000hr2000hr –

0800hr
Preferre

d SkillsGood to have expe

riences:• Application Monitori

ng Tools• Incident Ma

nagement• Problem Ma

nagement• Self-motivated with a strong sense of ownership and accoun

tability• A quick mind with a problem-solving aptitude, creative & p

ragmatic• Good project management skills with attention to details, ability to multi-task and work within tight t

imelines• Strong stakeholder management and interpersonal skills, with good oral and written communicatio

ns skill• Experience working with cross-cultural teams i

s a plus• Good knowledge of financial institution products and digital platforms are added ad

vantagesBrief Job Des

criptionResponsi

bilities• Perform work in shifts to provide 24/7 on-site or on-call

support.• Incident and Problem man

agement.• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in t

he work.• Provide root cause analysis techniques to determine cause and resolve complex system

issues.• Perform post-resolution follow-ups to ensure problems have been adequately r

esolved.• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit

leaders.• Work with onsite and offshore teams across multiple technologies/appl

ications• Continuous improvement of the system, eq. removal of TOIL, job automation, performance

tuning.• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system