UL Solutions Hiring! Full Time Associate Customer Service Representative in Johor - Ricebowl

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other communication channels
• Troubleshoot issues, identify root causes, and provide timely resolutions
• Deliver accurate and clear information using established processes and tools
• Address customer concerns and ensure appropriate follow-up to resolution
• Maintain records of customer interactions and support activities
• Support customers during peak periods and across multiple products as needed
• Collaborate with team members to share knowledge and improve service delivery
• Contribute ideas for process improvements and participate in team initiatives
• Assist in onboarding or guiding new team members when required
• Provide basic product guidance or training to customers
• Meet individual and team performance objectives
• Perform other related duties as assigned
  
  

Qualifications

• Bachelor Degree Holder with minimum 1 to 2 years of working experience in Software help desk, customer service, or contact center industry.
• Experience in customer service, help desk, or contact center environments
• Experience supporting software products or technical solutions is preferred
• Proficiency in English and Mandarin is required to effectively support Mandarin-speaking customers; additional language skills are a plus.
• Strong problem-solving and communication skills
• Ability to learn and adapt in a fast-paced environment
• Customer-focused approach with strong interpersonal skills
• Ability to work independently and collaboratively within a team
• Comfortable working with diverse, global customer groups
• Openness to change and continuous improvement
  
  

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.