Exact Hiring! Full Time Global Services Intern in Federal Territory - Ricebowl

Company Description

Exact develops innovative business software designed to empower entrepreneurs, accountants, and finance professionals. Leveraging advanced technologies like AI, our solutions automate financial and operational processes for industries such as wholesale distribution, manufacturing, construction, hospitality, and business services. Trusted by over 675,000 companies across the Netherlands, Belgium, and Germany, our software enables users to save time, gain insights, and drive growth. Founded in Delft, Netherlands in 1984, our headquarters remain there, and our diverse team of 2,000+ professionals works collaboratively to innovate responsibly and sustainably. Visit ************* to learn more.

·       Duration - 6 or 8 months

·       Company - Exact Asia Development Centre Sdn Bhd

·       Location - GTower, Kuala Lumpur

·       Allowance - Provided

·       Working day - Monday to Friday (8 am to 5pm)

Qualifications

·      Basic understanding of IT systems, networks, and hardware

·      Analytical and problem-solving skills with the ability to troubleshoot technical issues

·      Good communication and interpersonal skills for assisting users effectively

·      Strong organizational skills and attention to detail

·      Ability to manage multiple tasks, prioritize work, and meet deadlines

·      Self-starter with the ability to work independently and collaborate in a team environment

·      Currently pursuing or recently completing a degree in IT, Computer Science, or a related field

·      Expected to join on the 1st of September 2026

Job Highlights

·      . MNC working environment

·      . Hands-on experience

·      . ITIL working process flow

As an IT Services Engineer Intern, you will:

·      . Assist in all technical incidents and service requests.

·      . Assist in providing a proactive service to Exact colleagues in the APAC region, providing updates on open tickets as necessary.

·      . Assist in the investigation and resolution (first-time fix) of common issues.

·      . Assist in the Identification and documentation of new fixes and workarounds.

·      . Assist in interacting with resolver groups and coordinate activities required to ensure tickets are resolved within SLA.

·      . Assist in the installation and management of end-user devices.

You will be exposed to technology such as:

·      . Microsoft product (Office365 E5, Exchange On-Prem & Online, OneDrive and admin center)

·      . Cisco Product (CUCM, Jabber, and Finesse)

·      . SCCM Deployment and

·      . ServiceNow

·      . Splunk

·      . Microsoft Active Directory

·      . Azure Active Directory

·      . Windows 11 and Windows Server 2019, 2022 & 2025)

·      . Jamf Pro (MacBook)

. . Intune

If you are interested in joining our team, kindly please submit your resume and other documents to *************