AmIT Global Solution Hiring! Full Time Customer support Specialist in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Job Scope

Handle customer enquiries and policy matters accurately and in a timely manner via all touchpoints, including inbound, walk-in and non-voice.

Perform administrative tasks related to customer inquiries and policy matters such as issue cover note, process policy renewal, update payment, issue official receipt, perform NCD withdrawal, submit cancellation, and etc.

with accuracy and a commitment to quality.

Liaise effectively with other members of Service Centre and other departments to resolve enquiries/ requests, where applicable.

Prompt and accurate in completing all related administrative activities, in accordance with relevant service and regulatory standard.

Equipped and knowledgeable in all areas such as Product Knowledge, Procedures, Guidelines, Services and handling customers.

Performs any other job-related duties and projects as assigned by superior.

Job Requirement

Fresh graduate and/or entry level

1-2 year experience in customer service, insurance, or a related field is a plus.

Nature of job: handling inbound calls (main task) and live chat, counter, email (if required) from customer - insurance related customer service - Normal office hour, off on weekend & public holiday, office is walking distance from MRT

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person