WTC Automotif (M) Hiring! Full Time Customer Relations Executive in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Job Summary

We are looking for a Customer Relations Executive to manage customer interactions, resolve issues, and enhance overall customer experience. This role acts as a key liaison between customers, dealerships, and internal teams to ensure smooth communication and high service standards.

Job Responsibilities

• Act as the primary point of contact for customers, handling inquiries, feedback, and complaints professionally
• Investigate and resolve customer issues promptly to ensure customer satisfaction
• Coordinate and liaise with dealerships, service centers, and internal departments to ensure seamless service delivery
• Collect and analyze customer feedback to identify trends and areas for improvement
• Build and maintain strong customer relationships to enhance loyalty and retention
• Prepare reports on customer interactions, issues, and insights for management review
• Work closely with Sales, Marketing, and Operations teams to improve customer experience
• Support customer service initiatives, training, and continuous improvement activities

Qualification & Education

• Diploma or Degree in Business Administration, Marketing, Communications or related fields
• 1–3 years of working experience in customer service, customer relations, or automotive industry
• Fresh graduates are encouraged to apply

Technical Knowledge / Skills

• Basic understanding of customer service processes and complaint handling
• Ability to analyze customer feedback and identify trends for improvement
• Good knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience in CRM systems or automotive industry is an added advantage

People Skills / Competencies

• Strong communication and interpersonal skills
• Good problem-solving and conflict resolution abilities
• Customer-oriented mindset with strong sense of responsibility
• Good coordination and teamwork skills across departments
• Able to work under pressure and manage multiple tasks

Location
Fraser Business Park

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is the notice period for your position?
• Can you provide an estimate of your expected salary and whether it is negotiable?
• Where is your current residence?

Experience:

• Customer service: 1 year (Required)

Work Location: In person