- To deliver technical support to all IT requests, which include hardware & software
- To provide support to all IT operations and functions, such as documentation, IT inventory audit, IT Security, IT projects, Company BCP, and IT-related administration
- To maintain database integrity through the backup, restoration, and recovery procedures.
- To deliver/resolve IT service requests within an agreed-upon/acceptable period and standard
- Supporting the implementation of new technologies and systems.
- Other - to assist with IT-related tasks given by the superior, for example, to develop reports using SQL Server Reporting Services (SSRS).
IT Security and Monitoring
- Administration and maintenance of security devices and their related infrastructure
- Administer user security - add/delete user ID, maintain user access rights
- Administer firewall policy and firmware upgrades regularly
- Administer security monitoring incidents
- Administer annual pentest findings
- Working closely with SOC on cybersecurity monitoring and incidents
System Administration of Microsoft Active Directory
- Apply OS patches regularly and upgrade administrative tools and utilities
- Administer user security - add/delete user ID, maintain user access rights
- Backup and recovery - ensuring all required file systems and system data are backed up successfully to the appropriate media
- Configure/add new system services as necessary
- Server capacity and performance planning
- Any other system administrative tasks assigned by the seniors
Networking
- Administration and maintenance of the Company's network infrastructure.
IT Support (System, Application, Office 365, Backup and Recovery)
- Troubleshooting, software installation, systems backups, archiving, disaster recovery, and providing support when necessary.
- Administration and maintenance of in-house application security matrices.
- In-house PC/laptop hardware issues (first-level support)
- Liaise with the vendor on hardware issues, third-party software errors, BCP activities, backup and recovery testing, etc
- Attend to in-house IT Request
- Office 365 administration– add/delete user ID, maintain user email, and rules filter
IT Inventory Management
- Managing the administration and maintenance of computer stations and software for the Company
- Assist in purchasing software, hardware, and other IT supplies. Ensures that company assets are maintained responsibly
- Compliance and Risk Management: Assisting with IT documentation, compliance, and risk management efforts.
- If applicable, assist team members in developing reports using SQL Server Reporting Services (SSRS), Excel, etc.
-To perform any other duties as may be assigned by the management from time to time
-To observe and comply at all times with the internal policies & procedural manuals/SC/ and other Rules and Regulations.
-To undertake other special assignments, ad-hoc functions and related duties as and when required/assigned by the MD/Company.
KNOWLEDGE, SKILLS AND EXPERIENCE
· Bachelor's degree in Computer Science, Engineering, or a related field.
· Minimum 2 years of relevant IT experience
· Familiar with SQL language and database knowledge
· Good working knowledge in Windows OS
· Good working knowledge in Microsoft Office
· Familiar with MS Office applications with emphasis on mass data manipulation tools such as Excel (Pivot tables, Macros and VLookups)
· Possess good IT security, IT documentation and database knowledge
· Knowledge in SQL server administration will be advantaged
· Familiarity with AI including frameworks and tools.
· Excellent problem-solving skills and attention to detail.
· Ability to work independently and as part of a team.
· Strong communication skills, both written and verbal.
· Ability to manage multiple tasks and projects simultaneously.
Pay: RM3,200.00 - RM6,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person