ETeam Hiring! Full Time Customer Service Representative in Federal Territory - Ricebowl

Key Responsibilities:

Handle inbound and outbound calls, live chats, and emails professionally

Document all interactions accurately in the CRM database

Resolve customer and distributor issues with timely follow-ups

Collaborate with internal departments for complex issue resolution

Escalate challenging cases to the team leader when required

What We Are Looking For:

Bachelor's degree with knowledge of Life Insurance

1–2 years of experience in a Life Insurance contact centre environment

Proficient in spoken and written English (B2 and above) and Mandarin (Mandarin proficiency is a key requirement for this role)

Strong computer skills including CRM systems and Microsoft Office

Excellent communication, problem-solving, and interpersonal skills

Ability to thrive in a fast-paced, team-oriented environment