Triadz Fitness Hiring! Full Time Customer Service Representative in - Ricebowl

 What we're looking for

• Minimum 1 year of experience in a customer-facing role, preferably in the customer service industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers.
• Strong problem-solving and critical thinking skills to handle complex customer inquiries.
• Proficiency in English and Bahasa Malaysia, with the ability to communicate clearly and effectively.
• Solid computer skills, including experience with customer relationship management (CRM) systems.
• A passion for providing exceptional customer service and a genuine desire to help others.

 What you'll be doing

• Greet and assist members and guests in a friendly and professional manner.
• Respond to customer inquiries and requests via phone, email, and online chat in a timely and professional manner.
• Provide accurate information about membership packages, personal training sessions, and fitness programs.
• Handle customer complaints and work to resolve issues promptly and effectively to ensure member satisfaction.
• Maintain an updated database of members and prospective clients.
• Assist with membership sign-ups, renewals, and cancellations.
• Monitor cleanliness and functionality of front desk, pantry and lounge areas.
• Collaborate with other teams to ensure a seamless customer experience.
• Continuously look for ways to improve customer satisfaction and the overall customer service process.