Suu Balm: Good Pharma Dermatology Hiring! Full Time Key Account Manager in Federal Territory - Ricebowl

About the Company & Brand Background

Livemed is a consumer health product company, which has commercialised several brands in its 12 years of operation. Its leading brand Suu Balm is a uniquely differentiated range of skincare products for people with dry, itchy, sensitive or eczema-prone skin developed at one of the world's leading dermatology hospitals – the National Skin Centre, Singapore.

Currently, Suu Balm has made its mark in over 10 countries across Asia and beyond. With over 3 million units sold and consistent high double-digit growth year-on-year, we are a market leader in our niche. As we continue our remarkable journey of global expansion, we are looking for talented, enthusiastic individuals to join our mission of bringing skin relief to the world.

Why join us?

We’re not just a skincare company - we’re a team that’s passionate about making a real difference in people’s lives. Here’s why working with us could be an exciting opportunity for you:

Why Join Suu Balm?

At Suu Balm, we’re not just a skincare brand—we’re a team that’s passionate about making a real difference in people’s lives. Here’s why working with us could be an exciting opportunity for you:

1. Grow With Us, Both Personally and Professionally

We’re a fast-growing company where you’ll be at the center of the action. This means plenty of opportunities to take on meaningful projects, learn new skills, and see the impact of your work firsthand. If you’re someone who loves to grow and embrace challenges, this is the place for you.

2. We Value and Reward Your Hard Work

At Suu Balm, we believe in recognizing and rewarding the effort you put in. That’s why we offer:

• Competitive Salary: A pay that matches your hard work and contributions.
• Performance Bonuses: Achieve great results, and we’ll reward you for it.
• Profit-Sharing: When the company succeeds, you succeed too.
• Sales Incentives (for Sales Teams): Enjoy attractive rewards that celebrate your achievements!

But we know a great job is more than just a paycheck - it’s about feeling supported and appreciated. That’s why we also provide:

• Comprehensive Health and Medical Insurance: Your well-being matters to us.
• Wellness Allowance: For the little things that keep you feeling great.
• Paid Time Off: Recharge, relax, and come back ready to shine.
• Monthly Suu Balm Product Allowance: Love and use the products you help create!
• Education Support: Continue learning and growing with us.

3. Learn and Grow with an Amazing Team

At Suu Balm, we value teamwork, open communication, and mutual respect. We celebrate wins together, share ideas, and support one another, ensuring everyone feels they belong.

You’ll also collaborate with talented teams across Singapore, Malaysia, Indonesia, Hong Kong, and the Philippines. Through workshops, learning sessions, and company events, you’ll gain valuable experience and grow alongside passionate individuals.

The Opportunity:

We are seeking an experienced Key Account Manager to drive Suu Balm’s growth and visibility across major retail and pharmacy channels in Malaysia.

This role focuses on building long-term strategic partnerships with key accounts, developing tailored business plans, and ensuring strong in-store execution to achieve sales, distribution, and visibility targets.

The ideal candidate is entrepreneurial, analytical, and relationship-driven, with a strong understanding of FMCG or consumer healthcare dynamics and proven leadership in managing both accounts and field execution teams.

In this role, you’ll get to:

1. Account Management

• Develop, strengthen, and sustain long-term partnerships with key accounts, modern trade, and chained pharmacies.
• Serve as the main point of contact for all account matters, ensuring timely communication and proactive issue resolution.
• Understand customer business models, needs, and strategies to develop mutually beneficial growth plans.
• Conduct regular business reviews with key customers to track performance and strengthen collaboration.

2. Sales & Revenue Growth

• Develop and execute account-specific sales strategies to achieve revenue, volume, and profitability targets.
• Monitor market dynamics, competitors, and category performance to identify new growth opportunities.
• Negotiate trade terms, promotional budgets, and pricing strategies to ensure profitability and competitiveness.
• Track and evaluate sales performance against targets, proposing corrective actions when necessary.

3. Leadership & People Management

• Lead, coach, and support the merchandising and operations team to ensure flawless in-store execution.
• Provide direction, motivation, and continuous feedback to enhance team performance and alignment with sales objectives.
• Collaborate closely with internal stakeholders to ensure sales priorities are effectively translated into field execution.

4. Product Knowledge & Promotions

• Maintain strong knowledge of Suu Balm’s full product portfolio, benefits, and positioning.
• Work closely with the Marketing team to design and implement trade promotions, in-store visibility plans, and brand-building activities.
• Oversee execution of in-store and out-of-store activations (e.g., promotions, roadshows, events) to boost brand awareness and conversion.

5. Business Analysis & Reporting

• Analyze sales data and key performance indicators (KPIs) to assess account performance and identify improvement areas.
• Prepare and present regular business reports, including sell-in/sell-out performance, category insights, and promotional ROI.
• Apply data-driven insights to support decision-making and strengthen business strategies and performance.

6. Cross-Functional Collaboration

• Partner with Marketing, Supply Chain, Operations, and Finance teams to ensure effective coordination, stock availability, and customer satisfaction.
• Collaborate with the Merchandising team to ensure proper product placement, visibility, and adherence to trade marketing standards.
• Support cross-functional initiatives to improve channel efficiency and execution excellence.

7. Continuous Improvement

• Stay informed about market trends, consumer behaviour, and competitor activities to identify new business opportunities.
• Recommend process improvements and innovative approaches to strengthen customer engagement and sales performance.
• Contribute ideas for category development, trade activation, and retail innovations.

8. Other Responsibilities

• Perform any other duties or projects assigned by the Channel Sales Manager or Management team as needed.

What you’ll need to succeed:

• Bachelor’s degree from a reputable university.
• Minimum of 3 years’ experience in Key Account Management within the pharmacy channel, ideally in FMCG or Consumer Healthcare industries.
• Proven track record in managing chained pharmacies or modern trade key accounts.
• Experience in trade operations & category developments is an advantage.
• Exceptional negotiation, presentation, and relationship-building skills.
• Strong analytical and problem-solving abilities, with proficiency in Excel and sales reporting tools.
• Self-driven, results-oriented, and comfortable operating in a fast-paced, high-growth SME environment