HSBC Global Services Limited Hiring! Full Time Tech Programme Manager in Kowloon, Hong Kong - Ricebowl

We are currently seeking a high calibre professional to join our team as a Tech Programme Manager.

In this role you will:

• Implement and continuously enhance the technology risk and control framework for the payment’s technology estate
• Map and assure controls for key scenarios (duplicate payments, sanctions screening failures, message errors, cut-off breaches, liquidity impacts, unauthorized releases, credential compromise)
• Lead APAC payments technology risk governance (committees/working groups) and represent APAC into global payments risk/governance forums
• Manage audit/regulatory/self-identified issues; drive payments-focused root cause analysis and sustainable remediation
• Lead the payments technology for operational service resilience programme across APAC
• Identify important payments business services and payment rails and map detailed technology dependencies (internal platforms and infrastructures). Cover key dependencies including SWIFT connectivity and regional RTGS/ACH/real-time rails (e.g., CHATS, RTGS, FAST, NPP, PromptPay, FPS, UPI ecosystem), plus nostro/liquidity platforms and client channels (H2H, APIs, portals)
• Review/validate impact tolerances, RTOs, and RPOs for critical services, reflecting settlement-window sensitivity and market impact tolerance level
• Embed resilience as a mandatory gate in payments change management, including ISO 20022 migration, cloud adoption, platform modernization, and new rails/corridors
• Participate in payments incident management governance: playbooks, rapid stakeholder communications, thorough PIRs, structural fixes, and incident trend analysis
• Identify, assess, monitor, and manage risks from external dependencies (3rd party payment system operators, SWIFT, vendors, PSP partners)
• Oversee third-party technology risk assessments; ensure contracts include resilience, recovery, and exit provisions
• Monitor critical vendor health and maintain contingency plans for severe degradation/failure
• Primary contact for regulatory activity focused on payments technology risk and operational resilience
• Track emerging regulation (real-time payments, open banking/API initiation, CBDCs, corridor reforms, data localization) and advise on impacts/timelines
• Prepare/present materials for committee governance and regulators; ensure high-quality, timely regulatory returns/self-assessments
• Partner closely with Payment’s business, Payments Operations, country and business heads, Internal Audit, and Compliance
• Represent APAC needs in global policy/framework decisions; translate global standards into executable regional programmes and escalate emerging risks
• Coordinate with Global Payments Operations/Technology to assess regional impacts of global platform changes and align resilience plans
• Represent in relevant internal and external forums (e.g., SWIFT user groups, banking association payments groups, ISO 20022 and real-time payments resilience forums)
• Lead a APAC team of payments-focused technology risk, control, and resilience specialists
• Build hybrid payments + technology risk capability via targeted hiring, training, and development
• Manage budget and resource allocation; optimize coverage across countries/CoEs and shared services
• Lead inclusively across diverse cultures and working styles while maintaining a cohesive mission and standards
• Anticipate and manage transformation risks e.g. ISO 20022 coexistence, truncation/data quality, downstream screening/recon impacts
• Address 24x7 real-time payments resilience demands and heightened availability expectations
• Strengthen payments cyber posture with the regional CISO

To be successful you will need:

• Bachelor’s in relevant field (IT/Engineering/Risk/Business); Master’s preferred (MBA/MSc)
• Payments-specific training/certifications (e.g., SWIFT, ISO 20022) advantageous
• 15+ years in technology risk/IT governance/info security/resilience/technology audit in financial services; 5+ years senior leadership directly in payments technology/operations/infrastructure or payments risk
• Experience in 2LoD payments tech risk or 1LoD payments tech risk/control; matrix operating model experience essential
• Payment’s transformation experience preferred (ISO 20022, real-time payments, platform modernization)
• Deep technology risk expertise (infrastructure, apps, data, cyber, cloud, third-party, change) applied to payments
• Strong knowledge of payments architectures (processing engines, middleware/queues, SWIFT connectivity, formatting/transformation, sanctions/fraud screening, real-time rails, nostro/recon, liquidity tools, client channels)
• Understanding of cloud/container/microservices/event-driven and API/open banking patterns in payments; APAC data sovereignty and latency considerations
• Communicates complex payments tech risks in business terms to executives, links to client service, liquidity, and compliance outcomes
• Strong influencing/negotiation; builds consensus across business/ops/tech/risk/compliance; credible challenge to senior leaders
• Strong programme management, judgement under pressure, integrity, and ability to manage ambiguity and time-critical settlement constraints
• Fluent English required; additional Asian language(s) advantageous

Issued by The Hongkong and Shanghai Banking Corporation Limited.

*************