Full Time Customer Service Representative Jobs, salary up to MYR 4,600 in Devloit Sdn Bhd Kuala Lumpur - Ricebowl

Job Details

• Position: Customer Service Advisor (CSSimplified)
• Location: Malaysia (B2 Category)
• Working Hours: Regular Office Hours (9:00 AM – 6:00 PM)
• Work Schedule: 5-Day Work Week (Off on Saturday & Sunday)

Remuneration & Benefits

• Basic Salary: RM 3,800 – RM 4,600 (Commensurate with experience)
• Performance Incentive: Up to RM 300 KPI allowance monthly
• Perks: Standard BPO benefits, professional training, and career progression opportunities.

Key Responsibilities

• Customer Support: Handle incoming inquiries and provide accurate solutions regarding banking or insurance products/services via designated communication channels.
• Language Proficiency: Deliver seamless support in both Mandarin and English to ensure high customer satisfaction.
• Problem Resolution: Actively listen to customer grievances, troubleshoot issues efficiently, and escalate complex matters to the relevant departments when necessary.
• Data Management: Accurately log and update customer interactions and transaction details in the CRM system.
• KPI Alignment: Meet and exceed individual performance metrics (KPIs) including First Contact Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) scores.

Job RequirementsEducation & Experience

• Education: Holds a Bachelor’s Degree in any field.
• Experience: Minimum of 1 year of working experience in the Insurance or Banking sector, preferably within a BPO or contact center environment.

Skills & Competencies

• Language Skills: Full professional proficiency (written and spoken) in Mandarin and English.
• Industry Knowledge: Solid baseline understanding of banking processes, insurance policies, or financial compliance.
• Communication: Excellent interpersonal skills with the ability to explain complex financial/insurance terms simply.
• Tech Savviness: Familiarity with CRM tools, ticketing systems, and basic Microsoft Office applications.

Why Join Us?

• Work-Life Balance: Enjoy your weekends! No rotating shifts or late-night graveyard shifts.
• Competitive Pay: Attractive fixed basic salary with a steady, achievable KPI incentive structure.
• Growth: Gain valuable experience in a fast-growing BPO ecosystem supporting top-tier financial clients

Pay: RM3,800.00 - RM4,600.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• Mandarin (Preferred)

Location:

• Kuala Lumpur (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person