RCSI Management Hiring! Full Time IT Helpdesk in Selangor, Earn up to MYR 3,400 - Ricebowl

Position : IT Helpdesk (System Administrator)

Salary : RM 2,800 – RM 3,400 (Basic) + Allowances

Location : PJ Trade Centre, Damansara

Working Hours : 9am – 6pm (Monday – Friday)

Job Summary

We are seeking an IT Helpdesk (System Administrator) to provide first-level technical support and ensure the smooth operation of daily IT activities. The role involves troubleshooting issues, supporting end-users, and assisting in basic system and infrastructure administration.

Key Responsibilities

• Act as the first point of contact for IT support via ticketing system, phone, email, or on-site assistance.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Log, track, and manage IT support tickets in accordance with SLA requirements.
• Escalate complex technical issues to senior IT personnel when necessary.
• Perform user account management, including setup, access control, and password resets.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support system updates, patching, backups, and preventive maintenance.
• Maintain accurate IT documentation, incident records, and standard procedures.
• Assist in IT projects, system upgrades, and infrastructure improvements.
• Provide responsive and user-friendly support to all employees.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1 year of IT support experience preferred; fresh graduates are encouraged to apply.
• Good knowledge of Windows OS, Microsoft Office, and basic IT troubleshooting.
• Understanding of networking basics (LAN, WAN, TCP/IP, DNS, DHCP).
• Experience with Active Directory or Windows Server is an added advantage.
• Strong problem-solving and technical support skills.
• Good communication and customer service mindset.
• Able to multitask and work in a fast-paced environment.
• Proactive, detail-oriented, and willing to learn.

Job Types: Full-time, Fresh graduate

Pay: RM2,800.00 - RM3,400.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Help desk: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person