We are seeking a dedicated Operation Assistant to join our team at Pasir Gudang, Johor. This is a full-time position that will play a crucial role in supporting our day-to-day operations and client-facing activities.
What you'll be doing
- Manage customer communication via WhatsApp, email, and calls regarding bookings, ETA, delays, and delivery requirements.
- Handle customer orders, quotations, e-invoicing, and related documentation.
- Review, process, and organize incoming orders and ensure proper record management.
- Liaise with customers, drivers, and internal teams to ensure smooth delivery operations.
- Update operational and logistics systems (e.g., JCT/PTP or related systems) accurately and timely.
- Monitor delivery schedules, closing dates, and last-day requirements, and follow up when necessary.
- Perform any other duties as assigned by Management from time to time.
What we're looking for
- Minimum SPM, Diploma, or equivalent qualification with at least 1–2 years of relevant working experience in customer service, logistics, transportation, or a related field.
- Basic computer skills, including Microsoft Office applications
- Good communication and organizational skills
- Able to multitask and work in a fast-paced environment
- Responsible, detail-oriented, and able to work independently as well as in a team
If you're excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person