SharkNinja APAC Hiring! Full Time Customer Service Executive (Contract-based) in - Ricebowl

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.

SharkNinja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, SharkNinja has embarked on a bold plan for growing APAC business, in which Singapore plays a critical role.

As we continue to grow, we are looking for a Customer Service Executive to join our team. This contract role (6-months, extendable to 1-year) will be based in Singapore.

Position Overview

We are seeking a Customer Service Executive to support our after-sales and customer service operations. This role focuses on delivering a high-quality customer experience with a primary focus on frontline after‑sales customer support and consultations and supporting responsibilities in service quality checks and documentation improvements.

The ideal candidate is customer‑centric, detail‑oriented, and comfortable working cross‑functionally to improve service outcomes.

Here are some exciting things you will get to do:

Roles And Responsibilities:

Customer Service Operations

• Handle customer service inquiries via phone calls and emails in a timely, professional, and consistent manner
• Coordinate and conduct video and in-person consultations with customers, primarily related to after-sales support and warranty-related matters
• Provide accurate, clear, and customer‑centric guidance within defined policies and escalation frameworks

Returns & Coordination Support

• Assist with the coordination, tracking, and organisation of returned physical products
• Support proper documentation and follow-up related to returns and warranty cases

Quality Assurance

• Perform quality-related checks on customer service conversations to ensure consistency, accuracy, and adherence to service guidelines
• Identify recurring issues or improvement opportunities and provide input to the team for corrective actions

Training & Documentation

• Review and update existing customer service training materials and reference documents
• Improve clarity and usability of materials for day‑to‑day operational use

After Sales Support & Process Improvement

• Research, develop, and create after sales support content, including troubleshooting and identification guides to support warranty claims
• Contribute to the optimisation of customer service processes through documentation improvements and content enhancements

Undertake other related responsibilities as needed to support the Customer Service team.

Requirements:

• Diploma or Bachelor’s degree in Business, Communications, Customer Experience, or a related field
• At least 1–2 years of experience in customer service, after sales support, or a related role
• Strong verbal and written communication skills
• Comfortable engaging with customers via calls, emails, video, and in person
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Able to manage multiple tasks and prioritise effectively in a fast‑paced environment
• Strong customer-centric mindset with a focus on service excellence
• Proven analytical and problem-solving skills
• High attention to detail with a strong sense of ownership and accountability
• Ability to work effectively across functions and teams
• Continuous improvement orientation with a proactive approach to learning

Your role in leading our success drivers & representing our unique mindset:

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.”

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