Haleon Hiring! Full Time Demand Forecasting - Customer Service Lead in - Ricebowl

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

Haleon Malaysia is looking for a Demand Forecasting & Customer Service Lead to drive demand planning excellence, customer service performance, and inventory optimization across our Consumer Healthcare business. Reporting to the Customer Supply Chain Lead, you will lead a team and work closely with Commercial, Finance, Marketing, Supply Planning, Customers and 3PL partners to ensure forecast accuracy, supply continuity, and superior customer service

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Key Responsibiliti

• esLead the monthly Core Commercial Cycle (CCC), including Pre-DRM and DRM processe
• s.Develop and manage a robust 24-month demand forecas
• t.Drive forecast accuracy, bias management, inventory optimization, and business plannin
• g.Partner with Sales, Marketing, Finance, and Supply teams to align demand and supply plan
• s.Support new product launches, promotions, and commercial initiatives through effective demand plannin
• g.Lead stock allocation decisions during supply constraint
• s.Manage Customer Service operations including order processing, claims, returns, and customer issue resolutio
• n.Drive OTIF, forecast accuracy, inventory, and customer service KPI
• s.Manage relationships with key customers and logistics service providers (3PLs
• ).Lead, coach, and develop the Demand Forecasting and Customer Service tea

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What We're Looking

• ForBachelor's degree in supply chain, Industrial Engineering, Business, or related fie
• ld.Minimum 5 years' experience in Demand Planning, Forecasting, Customer Service, or Supply Cha
• in.Strong knowledge of Demand Planning, S&OP/IBP processes, Inventory Management, ERP systems, and Customer Supply Cha
• in.Proven leadership experience with strong stakeholder management skil
• ls.Experience in FMCG, Consumer Healthcare, Pharmaceutical, or Consumer Goods industries preferr