QUBE Markets Hiring! Full Time Client Operation Specialist (Night-shift) in - Ricebowl

About US

We are a fast-growing fintech startup in the online trading industry, looking for a proactive and detail-oriented Client Operation Specialist to join our team. If you thrive in a fast-paced environment, enjoy solving problems, and love delivering great client experiences, we’d love to hear from you.

What You’ll Do

• Manage end-to-end client onboarding, including document verification, KYC, and account activation
• Maintain CRM data accuracy and ensure operational compliance
• Provide customer support via email, live chat, and phone, including handling escalations
• Work closely with Sales, Trading, Compliance, and Finance teams to resolve client issues efficiently
• Execute daily operational tasks following SOPs to maintain consistency and compliance
• Generate operational reports and track onboarding progress
• Investigate and resolve CRM, MT4/MT5, and account-related issues
• Contribute ideas to improve workflows, processes, and customer experience

What We’re Looking For

• 1+ year experience in brokerage, CFD, fintech, financial services, back-office operations, onboarding, or customer support
• Familiar with CRM systems; knowledge of MT4/MT5, Manager, Copy Trading, or MAM is a strong advantage
• Fluent in both English and Mandarin (spoken and written)
• Strong attention to detail with excellent organizational and multitasking skills
• Customer-focused mindset with strong communication abilities
• Comfortable working under pressure in a dynamic startup environment
• Advanced Excel skills and experience handling operational data is a plus
• Willing to work flexible shifts, including nights, weekends, and public holidays