UParcel Hiring! Full Time Delivery Operations Executive in - Ricebowl

About the role

We are looking for a Operations Executive to assist the company in managing drivers and key customer accounts.

As a Delivery Operations Executive at UParcel, you will play a pivotal role in ensuring the seamless and efficient delivery of parcels across Singapore. In this full-time position, you will be responsible for overseeing and optimizing the day-to-day delivery processes, driving continuous improvement and enhancing customer satisfaction.

Working Hours: 5 days work week. Friday, Saturday, Sunday, Monday, Tuesday. (including Public Holidays, with Off-in-Lieu provided). 10am - 8pm. Wednesday and Thursday are off days.

What you'll be doing

• Actively looking for subcontractor and partner fleet to join us as regular delivery agents
• Assigning of deliveries to freelance drivers in the system via direct calling
• Manage and coordinate the delivery drivers, ensuring timely and accurate dispatch of parcels to customers
• Account handling of selected key customers
• Monitor delivery performance metrics and identify areas for improvement to optimise operational efficiency
• Implement and oversee delivery route planning and scheduling to maximise productivity and reduce costs
• Identify and recommend process improvements to enhance the overall delivery experience
• Provide training and support to delivery personnel to maintain high standards of service
• Monitoring the fulfillment team in ensuring they meet their KPI objectives for your accounts
• Assist manager in executing daily operations to achieve the monthly and quarterly KPI and business results in the department 
• Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations

What we're looking for

• Possess a Proactive and 'Can-Do' attitude in resolving issues and problem solving
• Fresh Graduates are welcome to apply.
• Strong understanding of delivery processes, route planning and operational best practices
• Excellent problem-solving and decision-making skills, with the ability to think strategically and implement practical solutions
• Proficient in data analysis and performance monitoring, with the ability to interpret and act on key metrics
• Effective communication and interpersonal skills, with the ability to liaise with cross-functional teams
• Proven track record of leading and motivating teams to achieve operational excellence
• Familiarity with relevant health, safety and environmental regulations in the logistics industry

What we offer

At UParcel, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance
• Annual leave and birthday leave
• Opportunities for career development and professional training
• Staff discounts on our delivery services
• A dynamic and collaborative team culture
• Apply now to join our dynamic team and be a part of our exciting journey!