- Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia
PayNet (Payments Network Malaysia) Hiring! Full Time Senior SRC Analyst in Federal Territory - Ricebowl
Senior SRC Analyst
PayNet (Payments Network Malaysia)
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Job Description
Responsibilities
Why PayNet / Why Now
What Will Help You Succeed
- Contribute to national critical infrastructure operating at increasing scale and complexity
- Do work with impact beyond a single organization as PayNet’s role in the ecosystem expands
- Join an organization focused on resilience, reliability, and stability as core operating standards
- Make decisions and contributions that matter at national scale
- Drive IT service management (ITSM), process governance, and operational excellence across Technology functions.
- Lead process improvement, workflow automation, and service optimization initiatives using ITIL, Agile, Lean, and DevOps practices.
- Manage cross-functional projects, risks, incidents, and continuous improvement efforts to improve service reliability and operational efficiency.
- Act as the bridge between Engineering, Operations, Risk, Audit, Security, and business stakeholders to ensure effective delivery and governance.
- Ensures IT operational processes remain scalable, efficient, and aligned with business objectives.
- Improves service reliability and minimizes operational risks through strong governance and process controls.
- Drives automation and process standardization to increase productivity and reduce manual effort.
- Supports critical incident management, root cause analysis, and continuous service improvement.
- Provides visibility into project, operational, and service risks to protect PayNet's critical technology environment.
- Analyze, design, document, and improve IT operational processes and workflows.
- Facilitate collaboration across Engineering, Risk, Audit, CISO, and business teams to implement process improvements.
- Drive ITSM practices, service management processes, ticketing tool governance, and service-level monitoring.
- Participate in incident reviews, risk assessments, and post-mortem reporting to improve operational resilience.
- Manage internal team projects, while manage enterprise project risks, and ensure compliance implementation of technology initiatives.
- Lead an initiative to streamline Service Management workflows and to improve operational efficiency, velocity while complying to the necessary regulatory controls.
- Conduct process maturity assessments and recommend improvements to align with best practices.
- Coordinate a major system migration involving multiple technical and business teams while managing risks and dependencies.
- Facilitate post-incident reviews, identify root causes, and drive corrective actions to prevent recurrence.
- Collaborate technology related audit with Internal Audit Division to provide details and drive across operations and technology division.
What Will Help You Succeed
- Degree in Computer Science or related field.
- Minimum 5 years of experience in IT Operations, IT Service Management, Project Management, or Process Improvement.
- Strong understanding of ITIL, Agile, Lean, DevOps, and service management principles.
- Experience managing cross-functional initiatives, projects, risks, incidents, and stakeholders.
- Excellent communication, analytical, problem-solving, and documentation skills.
- ITIL certification.
- Experience in banking, payments, financial services, or regulated environments.
- Experience in software development or IT operations environments.
- PMP, Agile, Scrum, or project management certifications.
- Hands-on experience with JIRA, Microsoft Project, ServiceNow, or similar ITSM/project management tools.
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