ZEISS Group Hiring! Full Time Application Engineer, IQS - Contractual in Pulau Pinang - Ricebowl

1.Customer application support

• Support Sales on analyze customer measurement and inspection tasks and propose suitable ZEISS IQS solutions
• Create and validate measurement strategies, programs, and evaluation routines based on standards and customer requirements.
• Provide remote and on-site technical support to resolve application-related issues.

2.Demonstrations and proof of concept

• Support pre-sales activities via planning and executing product demonstrations, benchmarks, and sample measurements for customers
• Prepare technical reports, demonstrations concepts, and result presentations in cooperation with Sales
• Translate customer requirements into clear technical specifications and application concepts.

3.Training and knowledge transfer

• Conduct user training (basic to advanced) on ZEISS metrology and quality software, including best-practice measurement strategies and data evaluation
• Develop training materials, application notes, and guidelines for both customers and internal teams.

4.Feedback and continuous improvement

• Collect and consolidate customer feedback on products, software and workflows and feed it back to Team Lead, Service and Sales manager
• Contribute to the creation and improvement of best proactive workflows, templates and libraries.

5.Cross-functional collaboration

• Work closely with Sales, Service, Aftermarket and SEA Application Team to align customer needs with ZEISS solutions.
• Provide technical input for offers and solution concepts.
• Represent ZEISS IQS at customer events, trade fairs, and technical conferences where appropriate.

Knowledge / Skills / Other characteristics

• Ability to read and interpret technical drawing.
• Basic understanding of geometric dimensioning and tolerancing (GD&T) and relevant standards (e.g., ISO, ASME).
• Understanding statistics and statistics process control is an advantage.
• Hands-on experience with CAD data and 3D models (e.g., CATIA, NX, SolidWorks, or similar).
• Hands-on experience with basic measuring hand-tools (e.g., caliper, micrometer, and/or dial indicator.)
• Basic understanding of manufacturing technologies (e.g., machining, forming, additive manufacturing) and their typical quality challenges.
• Basic Microsoft SQL Server knowledge for data querying and reporting is an advantage.
• Good analytical and problem-solving skills with a pragmatic, solution-oriented mindset.
• High customer orientation and ability to communicate complex technical topics clearly to different audiences.
• Confident presentation and training skills, both on-site and online.
• Ability to work independently as well as collaboratively in cross-functional and international teams.
• Willingness to travel nationally and internationally, depending on customer and project needs.
• Good command of written and spoken English & Mandarin spoken, additional others local languages are a plus.