PARKROYAL A'Famosa Melaka Resort Hiring! Full Time Steward Supervisor in Melaka - Ricebowl

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Job Title: Steward Supervisor Company: PARKROYAL A'Famosa Melaka Resort Location: Alor Gajah, Melaka Job Type: Full-time

Job Summary At PARKROYAL A'Famosa Melaka Resort, the back-of-house operations are critical to delivering a premium guest experience. The Steward Supervisor is responsible for supervising the day-to-day operations of the stewarding department. This role ensures the highest standards of cleanliness, sanitation, and safety are maintained across all kitchens, food preparation areas, banquet back-of-house, and dishwashing stations. The supervisor acts as a hands-on leader, coordinating manpower, managing inventory, and ensuring all operating equipment (crockery, glassware, flatware, and utensils) is cleaned, sanitized, and supplied efficiently to support smooth culinary operations.

Primary Responsibilities

• Operations & Kitchen Sanitation
• Supervise Steward Attendants, allocate daily tasks, and monitor the efficiency of dishwashing and pot-washing stations.
• Maintain total sanitation and cleanliness of all kitchen floors, walls, tiles, counters, corridors, and walk-in refrigerators/freezers.
• Ensure all major cleaning equipment—especially automatic dishwashing machines and trash compactors—are functioning correctly. Coordinate with Engineering and chemical technicians for any repairs or chemical calibrations.
• Oversee proper garbage disposal, sorting, and the resort's recycling programs. Ensure waste management areas are kept clean and hazard-free.
• Equipment Control & Inventory Management
• Ensure all F&B outlets and banquet events have a sufficient supply of clean Operating Equipment (OE) to perform smoothly during high-turnover meal periods.
• Enforce proper handling and storage techniques for all chinaware, glassware, and silver to minimize loss and breakage.
• Assist the Chief Steward in conducting monthly or periodic physical inventories of operating equipment, chemicals, and cleaning supplies.
• Maintain strict organization and safety protocols within the chemical and equipment storerooms.
• Food Safety, HACCP, and Halal Compliance
• Actively update and maintain daily Hazard Analysis Critical Control Point (HACCP) checklists, temperature logs, and chemical charts.
• Ensure strict adherence to local JAKIM Halal standards regarding the handling, washing, and segregation of utensils and equipment.
• Keep all back-of-house areas pristine and ready for regular internal and external hygiene and sanitation audits.
• Team Leadership & Coaching
• Conduct ongoing training for Steward Attendants regarding chemical safety, correct machine operation, grooming, and personal hygiene.
• Assist with managing manpower schedules, monitoring productivity, and fostering a collaborative, positive team environment.
• Maintain high personal grooming standards and step in to offer hands-on support during peak hours or large-scale resort banquet events.

Job Requirements & Qualifications

• Experience: Minimum of 2–3 years of stewarding experience in a hotel or resort environment, with at least 1 year in a supervisory or team-lead role.
• Education: High School Diploma, SPM, or a Certificate/Diploma in Hospitality/Hotel Management.
• Technical Knowledge: Thorough understanding of industrial dishwashing equipment, cleaning chemicals (handling and safety protocols), and waste management.
• Certifications: Strong working knowledge of HACCP and food safety regulations. Valid food handler certificate and typhoid vaccination (standard Malaysian hospitality requirement).
• Skills: Strong communication skills (English and Bahasa Malaysia), good organizational abilities, and problem-solving initiative.
• Physical Stamina: Ability to work in a hot, moist, and fast-paced environment. Must be capable of standing or walking for extended periods and lifting/moving heavy objects up to 23 kg.
• Flexibility: Adaptable to rotating shifts, including weekends, evenings, and public holidays, depending on resort occupancy and banquet schedules.

Benefits

• Competitive basic salary
• Duty meals provided at the staff cafeteria
• Medical, health, and insurance coverage
• Free staff parking on resort property
• Professional development and internal promotion opportunities within the Pan Pacific Hotels Group network

Benefits:

• Free parking
• Maternity leave
• Parental leave

Work Location: In person