Agensi Pekerjaan Inter Island Hiring! Full Time Network L2 Operations and SME in Federal Territory, Earn up to MYR 13,000 - Ricebowl

Senior Network L2 Operations and SME

Role Overview

We are looking for an experienced Network L2 Operations Lead / SME to join a growing technology team supporting enterprise network operations. This role is ideal for professionals with strong hands-on experience in network operations, incident management, troubleshooting, and service delivery within large-scale environments.

You will serve as a key escalation point for critical incidents, lead operational governance, drive service improvements, and provide technical expertise across routing, switching, WAN, SD-WAN, and network infrastructure operations.

Key Responsibilities

• Own end-to-end L2 network operations, including incident, problem, and change management
• Act as the primary escalation point for major incidents and critical outages
• Perform advanced troubleshooting for complex network issues and performance bottlenecks
• Drive Root Cause Analysis (RCA) and preventive actions for recurring incidents
• Support LAN, WAN, SD-WAN, VPN, routing, and switching environments
• Coordinate with L1 teams, L3 engineers, vendors, and stakeholders
• Lead operational reviews, governance meetings, and service reporting
• Review network configurations and drive network optimization initiatives
• Ensure SLA and KPI compliance across operational activities
• Support network change implementation and compliance management
• Manage monitoring improvements, event correlation, and alert optimization
• Mentor and provide technical guidance to junior engineers
• Support business continuity planning (BCP) and disaster recovery (DR) activities

Requirements

• 8–10 years of experience in Network Operations, Network Engineering, or Network Support environments
• Strong experience with Routing & Switching technologies
• Hands-on experience with BGP, OSPF, MPLS, VLAN, VPN, SD-WAN, LAN, and WAN technologies
• Experience handling major incidents, change management, and root cause analysis
• Familiarity with enterprise monitoring tools such as SolarWinds or similar platforms
• Experience working within ITIL-based operational environments
• Strong stakeholder communication and coordination skills
• Experience working with enterprise network vendors such as Cisco, Juniper, or Fortinet

Preferred Qualifications

• ITIL Foundation Certification
• Exposure to network automation initiatives
• Experience with ServiceNow or similar ITSM platforms
• Knowledge of enterprise network monitoring and reporting tools

Why Join?

• Opportunity to support enterprise-scale network environments
• Exposure to complex infrastructure operations and service management
• Work alongside experienced technical specialists and operations leaders

Pay: RM12,000.00 - RM13,000.00 per month

Work Location: In person