Aquila Talent Hiring! Full Time Accounts Receivable Specialist in - Ricebowl

We are looking for a detail-oriented and customer-focused Accounts Receivable Officer (3-year employment contract) to support billing, collections, and customer enquiry management within a fast-paced environment. This role is ideal for individuals who enjoy balancing financial administration with customer service responsibilities while ensuring accurate and timely processing of transactions.

Key Responsibilities

• Manage and respond to a high volume of customer enquiries via email, phone, and ticketing systems in a professional and timely manner.
• Handle customer enquiries and cases daily while maintaining service quality and accuracy.
• Perform debtor follow-ups through phone calls and emails to support timely collection of outstanding payments.
• Process accounts receivable transactions including billing, receipting, refunds, and debtor management activities.
• Investigate and resolve billing and payment-related issues while providing excellent customer service.
• Maintain accurate records and ensure compliance with established financial processes and procedures.
• Escalate complex cases appropriately and collaborate with internal stakeholders to ensure timely resolution.
• Support continuous improvement initiatives related to accounts receivable and customer service operations.

Requirements

• Diploma in Accounting, Finance, Business Administration, or a related discipline.
• Minimum of 2 years of experience in customer service, financial services, shared services, or operations-related roles.
• Prior experience in Accounts Receivable, billing, collections, debtor management, or finance operations is preferred.
• Experience handling high-volume customer enquiries through phone, email, or ticketing platforms is an advantage.
• Comfortable conducting collection and follow-up activities while maintaining a customer-centric approach.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Experience with ERP systems such as SAP is an advantage.
• Familiarity with Zendesk or similar customer ticketing systems is preferred.
• Ability to work independently, prioritise workload effectively, and thrive in a fast-paced environment.

Working Arrangement

• On-site role.
• Comprehensive onboarding and training will be provided.

Why Join Us?

• Opportunity to build expertise in finance operations and accounts receivable.
• Collaborative and supportive working environment.
• Exposure to large-scale financial and customer service operations.
• Career growth and development opportunities within a reputable organisation.