Responsibilities:
Handle customer service hotline and provide first level of support
Provide quality customer service transactions.
Listen, probe and question in order to clarify and understand customer needs
Gather client and partner feedback to enhance customer experience
Any other ad-hoc tasks assigned
Requirements:
O Level and above
Experience in working in healthcare industry would be preferred
Proficient in relevant computer applications (Microsoft Applications)
Able to multitask
Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays and 8.30am to 1pm on Saturdays)
Able to commit 44-hours of work a week
Open to be moved to shift work (details will be discussed during the interview)
Additional Information:
Commencement date is 10 February 2025
Monthly basic salary ranges from $2,000 to $2,300
Incentives provided for good performance
Training is provided
12 weeks probation
Workplace location is close proximity to Macpherson and Ubi MRT station