Demant Technology And Innovation Centre Malaysia Hiring! Full Time IT Manager - Application Support - Service Delivery in Federal Territory - Ricebowl

About the Role:

This role is responsible for providing leadership and governance across line management and departmental operations. The IT Manager drives employee engagement, optimises resource allocation, and fosters strong cross-functional collaboration, while ensuring clear communication between team members and senior leadership.

Key Responsibilities & Deliverables:

Line Management: Lead and manage the team within the assigned function, ensuring effective workforce management, performance, and engagement at both individual and team levels.

Talent & Staff Management: Oversee recruitment activities, including job postings, candidate screening, and interviewing for IT roles.

Information Management: Facilitate clear and timely communication between senior management and departmental teams.

Subject Matter Leadership: Stay current with emerging technologies and industry developments, and provide insights and recommendations to the executive team.

Cross-Functional Collaboration: Partner with other department leaders to assess business needs and support organisational growth initiatives.

Host Management: Serve as the Host Manager for all Hearing Care IT teams based in the KL office.

Key Accountabilities:

Regional Leadership & Delivery

• Lead and develop a high-performing regional IT team across multiple markets
• Own end-to-end delivery of application utilisation and support for retail application suites
• Ensure system stability, service excellence, and operational resilience across the region

Stakeholder Engagement

• Act as a trusted IT partner to business and executive stakeholders
• Collaborate with C-suite and regional leaders to shape application support strategies
• Align business priorities with technical delivery
• Communicate effectively with both technical and non-technical audiences

Operational Excellence & Service Delivery

• Drive incident management, root cause analysis, and continuous service improvement
• Support platforms such as Blueprint and Microsoft Dynamics NAV (including user access, roles, and daily operations)
• Ensure platform reliability, scalability, and performance
• Oversee monitoring frameworks, support models, and ongoing optimisation
• Maintain compliance with global IT governance, standards, and best practices

Competencies for the Role:

Managerial Capabilities

• Proven experience leading and developing cross-functional teams
• Strong stakeholder management across technical and business domains
• Demonstrated ability to engage and influence executive stakeholders
• Ability to manage competing operational and strategic priorities
• Experience working within large, global, matrix organisations
• Capability to align regional execution with global strategies and governance

Process, Quality & Discipline

• Ensure reliability, scalability, and performance across application environments
• Oversee incident management, monitoring, and support frameworks
• Operate within Agile and DevOps methodologies
• Maintain strong governance, compliance, and operational standards
• Promote a culture of continuous improvement and efficiency
• Ensure adherence to data governance, security, and regulatory requirements

To Qualify for the Role:

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience)

Skills & Capabilities

• Strong leadership, coaching, and team development skills
• Excellent stakeholder engagement and communication capabilities
• Good understanding of business processes and operational requirements
• Functional and technical expertise in application support and data environments
• Knowledge of system integration and data flows
• Strong project and service delivery management skills

Experience

• Proven track record in IT service delivery and operations management
• Experience managing regional teams within a global organisation
• Strong background in application support environments
• Familiarity with ITIL, Agile, and continuous improvement practices
• Demonstrated ability to deliver business-aligned IT outcomes

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We Offer

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work globally

About Demant:

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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