West Sirius Engineering Services Hiring! Full Time Field Technician in , Earn up to SGD 3,200 - Ricebowl

About the Role

The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This is a junior role .

Key Responsibilities

• Install, replace, swap or collect POS terminals at merchant locations.
• Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.
• Guide merchants on basic terminal usage.
• Collect service acknowledgements and installation records.

• Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error messages.
• Determine if issues can be resolved onsite or require escalation.
• Replace, reset or collect devices where necessary.

• Attend onsite support requests within required timelines.
• Communicate professionally with merchants and provide job updates.
• Escalate urgent or unresolved issues promptly.

• Collect faulty or returned terminals and accessories.
• Record serial numbers and returned items accurately.
• Assist with device packing, labelling and stock updates.
• Handle company assets responsibly.

• Update service records after each job.
• Record merchant details, terminal serial numbers, issues and actions taken.
• Submit photos, forms and daily service updates where required.

Qualifications

• Nitec or Diploma in Electronics, IT, Engineering or related fields.
• Basic troubleshooting skills for electronic devices, Android devices or printers.
• Basic understanding of SIM cards, Wi-Fi and mobile network connection.
• Able to communicate in English and Mandarin.
• Possess own motorbike and willing to travel for onsite support.
• Basic computer and mobile app skills.
• Responsible, punctual and willing to learn.

Good to haves

• Experience in field service, POS support, IT support, electronics or customer service is an advantage, but not required.
• Comfortable interacting with merchants and customers onsite.
• Able to follow SOPs and troubleshooting guides.
• Familiar with WhatsApp, email or ticketing systems for job updates.

Fresh graduates are welcome to apply. Training will be provided.

Pay: $2,800.00 - $3,200.00 per month

Work Location: In person