- Hong Kong Hong Kong
Regent Hong Kong Hiring! Full Time Regent Experience Agent (Front Office) in Hong Kong - Ricebowl
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Job Description
Responsibilities
The reimagined Regent Hong Kong returns to the famed Victoria Harbour.
Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.
Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.
Warm and lyrical, evocative, and inspirational, a rare urban haven.
YOUR DAY TO DAY
Responsible for all activities relevant to the Front Desk, Guest Relations and Concierge such as the reception, check in / out, rooming of all Hotel guests, restaurant and tour recommendations, foreign exchange and assisting them with inquiries
Registers and rooms all arrivals according to established procedures
Maintain intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field
1+ years’ related luxury experience
Must speak Cantonese and English, Putonghua is preferred
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.
Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.
Warm and lyrical, evocative, and inspirational, a rare urban haven.
YOUR DAY TO DAY
Responsible for all activities relevant to the Front Desk, Guest Relations and Concierge such as the reception, check in / out, rooming of all Hotel guests, restaurant and tour recommendations, foreign exchange and assisting them with inquiries
Registers and rooms all arrivals according to established procedures
Maintain intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field
1+ years’ related luxury experience
Must speak Cantonese and English, Putonghua is preferred
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
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