ROLES AND RESPONSIBILITIES
To ensures compliance with the company’s policies and procedures
Conduct regular store / outlets meeting to disseminate and collect information
To ensures quality of products, services, outlet ambience consistently meets and/or the company standards.
Plan and lead the Outlet’s profitability and the cost controlling measures.
To ensure sufficient stock is in place for the day to day operation of the store.
Plan weekly labour and scheduling, ensuring sufficient manpower in the store / outlets to secure a smooth operational flow.
To ensure accurate and prompt submission of daily sales to Finance department.
To reduce in product waste and minimize loss by monitoring closely on store/outlets performance.
Responsible for the Sales and Profit performance of each store/ outlets under your supervision.
Conduct monthly Sales analysis and implement immediate action plan for areas of improvements.
To ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.
Responsible for continuous training and staff development in terms of job knowledge and skills to improve in both service quality and outlet operations.
To work closely with HR department on recruitment and staff on-boarding process.
Develop and implement effectiveness of On-Job Training for all staff.
Coach, Motivate, Train, Retain and Develop staff’s performance to achieve company’s objectives.
Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.
Serves as a quality controller for all signage, posters and decoration at the outlets to ensure that they are in-line with the company’s image
Ensures and enforce that Food and Beverages are prepared consistent in accordance to company’s standards.
To undertake any other duties and responsibilities that assigned by the management.