I-City Hiring! Full Time Retail Manager in Selangor - Ricebowl

Summary

We are looking for a commercially driven retail manager to lead the repositioning and commercialization of CityWalk, i-City Shah Alam. The role focuses on leasing strategy, tenant mix, activations, and retail turnaround to unlock the next phase of growth for CityWalk as a lifestyle and entertainment destination integrated with attractions, tourism, and a growing residential ecosystem.

Scope of Engagement

Given the proposed profit-sharing remuneration package, the interview process may include discussion on the following:

Preliminary assessment

• Review occupancy, rental positioning, tenant mix, footfall potential, and near-term retail opportunities.

Retail turnaround proposal

• Present a commercialization and repositioning strategy.
• Outline projected NOI improvement over an anticipated 2-year horizon.

Probationary period (KPI-driven)

• Tenants secured
• LOIs and leases signed
• Tenant mix enhancement
• Activation and commercialization initiatives

Full appointment

• Subject to KPI delivery, a profit-sharing component may be offered, linked to incremental NOI improvement achieved during the appointment period.

Responsibilities

• Lead the commercialization and repositioning of CityWalk towards a stronger lifestyle, entertainment, F&B, tourism, and experiential retail direction.
• Drive leasing performance through tenant curation, negotiations, and deal closure.
• Develop and execute asset enhancement and retail turnaround initiatives.
• Plan and deliver event-driven activations to improve footfall, dwell time, and sales performance.
• Track performance and report progress against agreed KPIs and NOI improvement targets.

RequirementsEducation

• Diploma / Degree in Business Administration, Marketing, Real Estate, Retail Management, Hospitality, or equivalent

Years of experience

• Minimum 5–8 years in retail leasing / mall management / commercial real estate
• With at least 2–3 years in a supervisory or managerial capacity (leasing / commercialization / asset management)

Core skills & competencies

• Strong negotiation, closing, and stakeholder management (landlords, tenants, agencies, and internal teams)
• Commercial acumen: rental structuring, ROI/NOI mindset, and performance tracking
• Tenant mix planning and portfolio curation (lifestyle, F&B, experiential concepts)
• Activation planning and marketing collaboration to drive footfall and sales
• Analytical skills: market sensing, competitor benchmarking, and reporting
• Communication and presentation skills (strategy proposal and business case preparation)

Added advantage

• Asset enhancement and refurbishment planning
• Destination / tourism-led retail concepts
• Working with KPI / NOI improvement targets and performance reporting