jobs in VIONDATA PARTNERS PTE. LTD.

VIONDATA PARTNERS PTE. LTD. Hiring! Full Time IT Problem Manager in Central Region (Singapore), Earn up to SGD 8,500 - Ricebowl

IT Problem Manager

VIONDATA PARTNERS PTE. LTD.

SGD8,500 - SGD8,500 Per Month

Central Region (Singapore)

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Working Location

  • 51 GOLDHILL PLAZA Central Region (Singapore) Singapore

Job Description

Responsibilities

Job Title: IT Problem Manager
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

  • Own the end-to-end Problem Management process
  • Conduct root cause analysis for major incidents and recurring issues
  • Facilitate post-incident reviews and document RCAs
  • Track problem records to closure, ensuring permanent fixes are implemented
  • Perform trend analysis on incident data to identify proactive improvement opportunities
  • Collaborate with technical teams to identify and implement preventive measures
  • Maintain Known Error Database (KEDB) and workarounds
  • Present problem management findings to IT leadership
  • Drive reduction in incident volumes through proactive problem resolution
  • Continuously improve problem management processes and tools
  • Coordinate with Change Management to ensure preventive changes are scheduled
  • Report on problem management KPIs (MTTR reduction, incident recurrence rates)

Job Requirements

  • Bachelor's Degree in Information Technology or related field
  • Minimum 7 years of experience in IT service management, with at least 3 years in problem management
  • ITIL 4 Managing Professional certification required
  • Strong analytical and data analysis skills (Power BI, Tableau, or Excel)
  • Experience with ServiceNow or similar ITSM platform
  • Excellent facilitation and communication skills
  • Understanding of root cause analysis techniques (5 Whys, Fishbone, Fault Tree Analysis)
  • Proven track record of reducing incident volumes
  • Ability to drive cultural change toward proactive problem management
  • Singaporeans and PRs are encouraged to apply.

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