Elite Transform Team Hiring! Full Time Customer Service in Johor, Earn up to MYR 3,700 - Ricebowl

About the role

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

• Responding to customer inquiries and resolving issues via phone, email, and other communication channels
• Actively listening to customers, understanding their needs, and providing tailored solutions
• Maintaining accurate records and documentation of customer interactions
• Identifying opportunities to improve customer satisfaction and process efficiencies
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Adhering to company policies, procedures, and service level agreements

What we're looking for

• Previous experience in a customer service or call centre role, preferably within the service industry
• Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
• Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
• Adaptability and the ability to thrive in a fast-paced, dynamic environment
• Proficiency in using computer systems and technology to effectively manage customer interactions
• A genuine passion for delivering exceptional customer service

What we offer

At Elite Transform Team, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including:

• Comprehensive medical and dental coverage
• Generous paid time off and holiday leave
• Opportunities for professional development and career advancement
• Team-building activities and social events to foster a strong company culture
• Flexible work arrangements to support work-life balance

Job Type: Full-time

Pay: RM3,000.00 - RM3,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: On the road