Upstream Bpo Hiring! Full Time TEAM LEADER - EMAIL in Federal Territory, Earn up to MYR 3,300 - Ricebowl

DAILY TASK:

• Update Daily NPS
• EOD Report
• Do Approval Late Waiver, Paper bill waiver & Plan &Promo Case
• Manager Call Back / Potential complaints cases
• Monitor Breach & Warning Case nor Breach SLA
• Attend client's message in teams, own email + css mailbox
• Ensure agent provide MC // Opening Report // Lunch Break Agent
• Assign Case to Agent
• Attending Agent inquiry + Checking BOH Notes by Teams

WEEKLY TASK:

• SNK Teams Meeting
• Support Team Meeting with OM/HOD/HR
• Weekly Meeting with Email Team
• Arrange Coaching Session with Agent (Performance)
• Checking EBT Cubes weekly
• Update Weekly Individual NPS Agent
• Update ScoreCard Agent

MONTHLY TASK:

• Meet up & submit Scorecard Agent
• Agent Confirmation & Appraisal (If Necessary)
• Preparing data for Senoko Incentive
• MBR & QBR Report

ADHOC:

• Backup QA Calibration (Email)
• Investigation Report (If necessary)
• Help out Live chat Team (If Necessary)
• Covering GE or Processing Task (if Necessary)
• Covering VIP / VVIP or Solarshare Cases (if Necessary
• Any task assign by Client

Requirements :

• Minimum Diploma or equivalent qualification.
• Fluent in and English (spoken and written).
• Prior Team Leader experience (voice, email, or live chat) preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-volume inquiries efficiently.
• Proficient in MS Office and basic computer applications.
• Team player with a positive attitude and willingness to learn.

What We Offer :

 Competitive salary package with allowances.

 Comprehensive training program (1-month classroom training + 2 weeks nesting period).

 Career growth opportunities with cross-skill functions.

 A supportive and dynamic working environment.

Pay: RM3,000.00 - RM3,300.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development

Work Location: In person