MumsMe Hiring! Full Time Customer Service Executive in Johor, Earn up to MYR 4,100 - Ricebowl

MumsMe is currently looking for TALENTS like you to join as a Customer Service Executive (Sales). You will be mainly responsible to provide supports in addressing prospects' queries and converting them into clientele.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated: detail-oriented, customer-service oriented, good communication skills.

Your Benefits

• Annual Bonus
• Annual Increment
• Transport Allowance / Season Parking Cards
• Attendance Bonus
• Happy Funds - to brighten up your day in any way when you feel down!
• Wellness Benefits - funding you for a healthy lifestyle!
• Outpatient Benefits - claims for you and your dependents!
• Biannual Pinnacle Performers Cash Awards
• Public Holidays Entitlement (All Federal & State Holidays)
• Career Progression in 1 - 2 years
• Employee Referral Incentives
• Company and Team Events
• Medical Insurances

Job Descriptions

• Answer incoming calls from prospective customers.
• Handling client sales inquiries on social media platforms and Sleekflow.
• Actively follow up with prospective customers and persuade client to signed up for our services.
• Ensure that individual monthly sales target is achieved.
• Manage incoming and outgoing phone calls.
• Provide accurate, valid, and complete information pertaining to client queries.
• Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of necessary customer interactions and enter all information required into the company database and official whatsapp group chats.
• Follow communication procedures, guidelines, and policies.
• Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Job Requirements

• Minimum 1 year of customer service experience is preferred.
• Fresh graduates are welcome to apply too, as training will be provided.
• Proficiency in written and spoken English & Mandarin (to liaise with mandarin-speaking clients).
• Able to work on a 5 days work week with rotational roster
• Working Hours: 10am - 7pm
• 6 months contract.

If you are ready to embark on a career journey, we shall look forward to work with you!

Pay: RM3,100.00 - RM4,100.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years' experience do you have in a Sales Role?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English and Mandarin (Required)

Work Location: In person