- Petaling Jaya Selangor Malaysia
Harvey Norman Hiring! Full Time Executive, Customer Service in Selangor - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Customer Service Executive
Locations:
- Menara Harvey Norman
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints with empathy and efficiency.
- Manage escalation tickets by identifying unresolved or complex issues and escalating them to the appropriate department or senior personnel.
- Track and monitor the progress of escalated cases to ensure timely resolution.
- Maintain detailed records of customer interactions, including escalation logs and records.
- Collaborate with internal teams to improve customer service processes and reduce recurring issues.
- Meet individual and team KPIs, including response time, resolution rate, and customer satisfaction scores.
- Provide feedback and suggestions to improve service quality and customer experience.
Inspired to take on this challenge? Email your detailed resume stating your qualifications, working experience, current and expected salaries to: *************
Alternately, submit your application via our online form
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More