Tardis Group Hiring! Full Time Client Relationship Manager in - Ricebowl

Job Title: Client Relations Manager (Luxury Watches & Jewellery)

Role Overview

We are seeking a highly experienced Client Relations Manager to lead the development, retention, and elevation of a high-value VIP client portfolio within a leading luxury watches and jewellery maison.

This role is ideal for a former Boutique Manager / Store Director / Senior Sales Leader who is ready to transition from in-store leadership into a more strategic, client-development and CRM-focused position.

You will design and deliver bespoke client journeys, high-touch experiences, and exclusive events, ensuring exceptional long-term engagement with HNW/UHNW clientele.

Key Responsibilities

1. VIP Client Development & Relationship Management

• Manage and grow a portfolio of high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients
• Develop personalised, long-term client strategies to increase loyalty and lifetime value
• Re-engage dormant (“sleeping”) clients through targeted outreach and tailored experiences
• Maintain strong, discreet relationships with top-tier collectors and VIC clients

2. Bespoke Client Experience & Journey Design

• Design and execute end-to-end luxury client journeys (pre-visit, in-boutique, after-sales)
• Deliver highly personalised experiences aligned with brand DNA and client profile
• Collaborate with boutique teams to ensure seamless clienteling execution

3. Events & Client Activations

• Plan and execute VIP events, private viewings, trunk shows, and high-jewellery/watches previews
• Curate exclusive experiences (art, fashion, gastronomy, travel partnerships)
• Manage guest lists, invitations, and post-event follow-ups to maximise conversion and engagement

4. CRM & Client Insights

• Leverage CRM systems to analyse client behaviour, purchase patterns, and segmentation
• Identify opportunities for upselling, cross-selling, and category expansion
• Track KPIs including client retention, event ROI, and repeat purchase rate
• Provide insights and reporting to Retail & Marketing leadership

5. Boutique & Retail Team Collaboration

• Work closely with Boutique Managers and Sales Associates to support VIC strategies
• Coach retail teams on clienteling best practices and VIP handling
• Support high-value transactions and complex client negotiations when needed

6. Brand Representation

• Act as an ambassador of the maison in all client-facing interactions
• Uphold the highest standards of discretion, service excellence, and luxury etiquette
• Maintain strong awareness of market trends, competitor activity, and client expectations

Requirements

• Minimum 8–12 years of experience in luxury retail (watches, jewellery, or comparable ultra-luxury segments)
• Proven track record as:
• Boutique Manager / Store Director / Assistant Store Manager (luxury preferred)
• Strong experience managing VIP / VIC / HNW client portfolios
• Deep understanding of clienteling, CRM, and luxury retail operations
• Experience in events, private client experiences, or bespoke services
• Fluent in English and Mandarin (written & spoken)
• Strong interpersonal, storytelling, and relationship-building skills
• High emotional intelligence, discretion, and cultural sensitivity
• Comfortable transitioning from retail floor to office + client strategy hybrid role

Ideal Profile

• Former luxury Store Manager / Boutique Director ready to step into CRM/client development
• Strong existing network of affluent clients is a major advantage
• Passion for watches, jewellery, craftsmanship, and ultra-luxury service
• Naturally proactive, commercially aware, and relationship-driven

What This Role Offers

• Transition from retail operations → strategic client development
• Exposure to global VIP clientele and high-jewellery / haute horlogerie events
• Opportunity to shape client strategy at brand level
• High autonomy in building client engagement initiatives