UNIQLO Hiring! Full Time Associate, Customer Service in Selangor - Ricebowl

About the Role:

This role focuses on case management, coordination and problem-solving, supporting both online and in-store customer operations.

Responsibilities

• :Handle customer enquiries, complaints, and requests via email, ticketing systems, calls and etc
• .Ensure timely and accurate case resolution within agreed service levels
• .Investigate issues and collaborate with cross functional departments
• .Escalate complex cases and follow through until closure
• .Identify recurring issues and support process improvement initiatives
• .Adhere to company policies, SOPs and service guidelines
• .Maintain confidentiality and proper documentation for all cases

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Requirement

• s:Diploma/ Degree in Business Administration or related fiel
• d.Minimum 2 years of experience in customer servic
• e.Detail-oriented with strong communication skill
• s.Able to handle multiple cases in a fast-paced environmen

t.
Job Informati

on:Duration: 12 Months (1-year contra

ct)Working Arrangement: 5 working days with 2 rest days, 8.45AM - 6.1