BJAK Hiring! Full Time Backend Engineer - Claims Automation in Selangor - Ricebowl

Claims are one of the highest-trust moments in insurance. Customers want clear status, fast updates and fewer repeated follow-ups.

We are looking for a Backend Engineer to build systems that improve claims visibility, automate follow-ups and reduce manual coordination across customers, insurers and internal teams.

The Mission

Build backend automation that gives customers clearer claims status and helps teams manage follow-ups better.

What You’ll Own

Build backend services for claims status and follow-up automation.

Connect customer claims data, insurer updates and internal workflows.

Automate reminders, status changes and next-step tracking.

Improve logs, exception handling and operational visibility.

Debug claims workflow issues and fix root causes.

Work with product, claims support, operations, QA and frontend.

Help build a claims system that customers can trust.

What We’re Looking For

Backend engineering experience in production systems.

Good understanding of APIs, workflow logic and databases.

Able to work through messy real-world processes.

Strong debugging and structured problem-solving.

Careful with status accuracy and customer-facing information.

Comfortable working with operations and support teams.

Low ego, practical and accountable.

The Kind of Builder We Want

Cares about customer trust.

Thinks clearly through multi-party workflows.

Calm when processes are slow or unclear.

Willing to fix unglamorous but important problems.

Focused on making systems dependable.

This Role Is Not For

People who only want technical problems with no customer context.

People who ignore status accuracy.

People who get frustrated with messy external processes.

People who avoid root cause fixes.

People who cannot work with operations teams.

Success Looks Like

Customers get clearer claims status.

Manual follow-ups reduce.

Claims support teams handle fewer repeated questions.

Workflow gaps are tracked and fixed.

BJAK becomes more trusted during claims moments.

Interview Process

We assess candidates based on culture fit, working style, and backend problem-solving for customer-critical workflows. The process begins with an application review, followed by three rounds of interviews, including a technical discussion or task.