Hytech Hiring! Full Time Operation Specialist in Federal Territory - Ricebowl

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Job Responsibilities

• Handle daily operational requests related to account management and deposit/withdrawal processes

• Coordinate with internal departments including CS, Sales, Risk, Finance, and BIT teams

• Follow up operational cases with efficiency and accuracy under a fast-paced environment

• Support shift-based operational coverage and maintain stable service quality

• Participate in process optimization, operational monitoring, and workflow improvements

Requirements

• Minimum 1–2 years of working experience preferred

• Candidates with CFD / Forex / Financial industry experience are highly preferred

• Able to adapt to shift-based working arrangements

• Emotionally stable and able to maintain consistent performance under repetitive and high-frequency communication environments

• Able to handle long-term cross-department coordination and operational follow-ups

• Strong sense of responsibility and willingness to learn operational logic and processes

• Candidates with long-term career development intention are preferred

• Demonstrates the ability and mindset to leverage AI tools to improve work efficiency, productivity, and quality, while continuously exploring new ways to enhance business impact.

Preferred Qualifications

• Experience in Operations / Customer Service / Financial Support environments (Involved CFD)

• Experience handling high-volume operational tasks or shift-based roles

• Candidates with stable long-term employment records

• Cross-functional experience (CS / OP / Risk / Finance) is a plus