全职 Corporate IT Support Contractor 工作, 薪水 up to SGD 9,000, RiDiK 公司招聘中 - Ricebowl

Job Summary:

You’ll provide outstanding customer service and support to our team in our offices and remotely. We’re obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you’ll be the “face” of IT to our team. You’ll be the first point of contact when things go wrong for our team, and you’ll work closely with your peers internationally to provide a consistently great support experience for our team. You’ll get to work on a lot of different technology and projects, and grow your skills in engineering.

This job is in-office, with reasonable flexibility to support onboarding, events or team initiatives early or late. This role will support a 24x7 location during business hours.

Key Responsibilities

Provide on-site and remote tech support for employees and contractors, on macOS and MacBook support, and Windows software and PC support.

Provide software support and troubleshooting on macOS and Windows OS

Use basic hardware troubleshooting skills - quickly able to debug common problems with windows and Apple hardware and computers

Strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.

Provide AV support for our meeting rooms, event spaces and office technology

Conduct new hire IT onboarding events every week

Refresh off boarded laptops and ready for reissue

Basic administration of one or more applications - Google Workspace, Slack, Okta and troubleshoot

Write exceptional documentation and support knowledge guides - clear, concise and easy for all audiences to understand and act on

Handle complex requests and triage and prioritise - escalating where absolutely ecessary,

Thrive in a startup environment – managing ambiguity and working with various teammates and teams to get things done regardless of hierarchy

Be a local point of contact and represent the IT team to vendors, employees and contractors.

Reasonably lift common IT equipment such as monitors and desktop PCs and hardware for desk moves or installation as needed or required.

Qualifications

Exceptional customer service and hospitality skills

Strong communication skills - written and verbal

Great documentation skills – you can document your work to a high standard

Experience with supporting and troubleshooting common MDM applications – mac and windows

Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom

Strong Slack and chat support

Strong knowledge of Google Workspace and Slack basics

Strong technical troubleshooting skills - hardware and software

Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi,

Experience in high growth multinational tech companies – understanding of

different cultures,

Strong ability to multitask and work on multiple competing priorities

Pay: $6,000.00 - $9,000.00 per month

Benefits:

• Health insurance

Work Location: In person