PPP Coffee Hiring! Full Time Outlet Manager in - Ricebowl

The Outlet Manager is responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.

Key Responsibilities

• Operations & Compliance
• Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
• Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
• Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.
• Team Leadership & Training
• Manage outlet staffing needs including hiring, rostering, and performance development.
• Conduct on-the-job training and coaching to uphold service and product standards.
• Foster a positive and professional team culture to drive motivation and accountability.
• Product, Service & Customer Experience
• Maintain consistent food and beverage quality aligned with brand standards.
• Uphold high levels of customer service and promptly manage feedback and inquiries across all channels.
• Address and resolve service issues to ensure customer satisfaction and loyalty.
• Financial & Inventory Management
• Take full accountability for outlet P&L, operating costs, and budget adherence.
• Manage stock ordering, receiving, and storage, ensuring accurate inventory levels.
• Coordinate with suppliers and internal departments for timely replenishment and operational support.
  
  

Requirements

• Prior experience in managing an F&B outlet or hospitality team.
• Strong leadership, communication, and problem-solving skills.
• Solid understanding of food safety and hygiene practices.
• Proficiency in POS systems and basic operational software.
• Financial acumen with ability to manage costs and interpret P&L reports.
• A service-first mindset with passion for specialty coffee and guest engagement.
  
  

Salary Range: S$2,400 to S$3,200 per month