jobs in Logic Planet

Logic Planet Hiring! Full Time Service Desk Management (SDM) - Application Tech Support Practitioner in , Earn up to SGD 79,167 - Ricebowl

Service Desk Management (SDM) - Application Tech Support Practitioner

Logic Planet

SGD41,667 - SGD79,167 Per Month

Full Time

Remote

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Working Location

  • Remote Singapore

Job Description

Responsibilities

• Provide voice-based service desk support for client issues

• Identify, analyze, and resolve technical incidents

• Act as the primary interface between client and IT systems

• Ensure timely resolution of service desk tickets

• Follow ITIL-based incident and problem management processes

• Collaborate with internal technical teams for issue resolution

• Maintain service quality and system performance standards

• Work in rotational shifts as required

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