Aisling Consulting Hiring! Full Time Customer Service Representative – Fraud Authorizer in Federal Territory, Earn up to MYR 3,000 - Ricebowl

Location: Wisma Bandar, KL

Salary: RM2,000 – RM3,000 (OT provided)

Contract: 4 months (renewable based on project needs)

Shift: Rotational (7am–4pm / 11am–7pm / 4pm–11pm)

Work Type: Shift-based (includes weekends & public holidays)

Job Description:

We are seeking proactive and detail-oriented individuals to join our Authorization Team under Customer Touch Point (CTP). The role involves handling customer banking inquiries, transaction authorization, and fraud monitoring activities.

Key Responsibilities:

* Handle inbound/outbound calls for transaction authorization & account verification

* Review and authorize credit/debit card-i transactions

* Monitor and identify suspicious transactions for escalation

* Resolve customer inquiries and complaints professionally

* Maintain accurate records of interactions and transactions

* Ensure compliance with banking policies and regulatory standards

* Meet KPI and performance targets

Requirements:

* Diploma/Degree in Banking, Business Administration, IT or related field

* Good communication in English & Bahasa Malaysia

* Strong problem-solving and decision-making skills

* Willing to work rotational shifts, weekends & public holidays

* Proficient in Microsoft Office (Excel, Word, PowerPoint)

* Additional languages (Mandarin/Tamil) is an advantage

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person