AMK Technology Hiring! Full Time Customer Service Representative - Mandarin Support in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Qualifications

• Excellent communication skills in English and language required;
• Excellent commercial understanding;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
• Experienced with Customer Care, internet and hotel industry;
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle customer requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Make outbound calls to hotels/guests to arrangement special requests;
• Act as liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Company car
• Dental insurance
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance
• Work from home

Work Location: In person